Hey there!
Another thing, I was wondering where could I find the format settings for the PDF report generated from the printed stats.
I would like to change or add my company Logo to this reports. Is it possible?
Thanks and regards
Maria Alejandra Piedra
From: alepr14@hotmail.com
To: itsm@otrs.org
Date: Thu, 11 Mar 2010 16:46:28 +0000
Subject: Re: [itsm] New reports not installed
Hello Leonardo!
As a matter of fact, I don't have it installed.
I will be checking it out in my test system.
Thanks for your quick response
Aleja!
From: leonardo.certuche@itcon-ltda.com
Date: Thu, 11 Mar 2010 11:29:06 -0500
To: itsm@otrs.org
Subject: Re: [itsm] New reports not installed
Hello Aleja,
Reports are created once you install the ITSMServiceLevelManagement package. Did you install it?
Leonardo Certuche
On 11 March 2010 10:57, Maria Alejandra Piedra wrote:
Hello!
Reading the ITSM-OTRS guide, I found that with the installation, a new set of reports would appear in the stats module.
But I can't find them anywhere. Do I have to download them? If yes where can I. If not, what could have happened that my installation didn't record the reports.
Thanks and regards
Maria Alejandra Piedra
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