Hi, thanks for answering quickly.
I was looking for in the otrs and I found the way to create new classes (extend them) through the General Catalog, adding the new classes in ITSM::ConfigItem::Class.

Thanks again.
Regards.
Daniel.

> Date: Wed, 19 May 2010 18:06:08 +0200
> From: ahalle-otrs@radprax.de
> To: mail.otrs.com:ITSM User questions and discussions itsm@otrs.org
> Subject: Re: [itsm] Add a new Configuration Item
>
> DANIEL D'AGOSTINO wrote :
> > Hello, I'm from Argentina and in the company where I work we are
> > evaluating OTRS, and we need to know how we can add a new Configuration
> > Item like a computer, software, etc.
> > I don't know if this it's possible.
> > Please, let me know if this can be done.
>
> Hi Daniel,
>
> I'm not sure, what you mean.
>
> OTRS:ITSM offers a CMDB with different predefined CI classes (computer,
> hardware, location, network). So you can add CIs in one of these classes
> with the New-Icon since this is what the CMDB actually is for.
>
> Or do you mean how you can extend these classes (new fields) or add your
> own classes (e.g. "licences") ?
>
> Regards
>
> Alexander
>
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