Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there.

There is a FAQ in otrs with the information you need.

This is the link


Best Regards 


On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote:




Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders?


I found something for tickets, but am not able to find the tags for workorders.


<OTRS_WORKORDER_WorkOrderAgent> & <OTRS_WORKORDER_ChangeOwner>  for example did not work.


Any help would be appreciated.

Regards Guenther

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