Hi Paul You can link a location or a service with a config item using the link mechanism. But a bug (Bug# 1935) in OTRS::ITSM 1.0 beta4 blocks linking of services and config items. We will solve this problem up to OTRS::ITSM 1.0 RC1. If you want to add a new linktype, you must add a new linktype definition to the file Kernel/Config/Files/ITSMCore.xml and you must adjust the possible link partner using the Sysconfig interface in the admin area. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Paul Rhein Gesendet: Freitag, 1. Juni 2007 14:27 An: itsm@otrs.org Betreff: [itsm] HowTo Link a Config Item to a Sevice or Location ? Hello List, Pretty niffty your new ITSM module. Great work !! I would like to link a loaction (or service) to a configItem. Is this forseen ? How can it be done ? I did not find an possibilty to add a new link type in configsystem by the name is "located at" and "hosted in" Did not find any doc can you point me ? Installed baseubuntu, otrs 2.2.b4 itsm 0.9.3 thanks for this great peace of SW. Paul Rhein _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/