2012/4/30 Lucio aquino <lucioaquino@gmail.com>

Hello to all

I have some trouble with the system monitoring , all appear to be ok , but the system "could not find any CI with the name" , the name has a #015 after , i do not know what is happening . The open ticket and closed ticket it is ok

--> I put the log below

Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::PostMaster::Filter::SystemMonitoring::_LogMessage] SystemMonitoring Mail: New Ticket - Host: CMP-SRV-BI-01#015, State: DOWN, Service: Host
Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_SetIncidentState][Line:484]: Could not find any CI with the name 'CMP-SRV-BI-01#015'.
Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012043010000056/Host DOWN alert] created (TicketID=12,Queue=ECO,Priority=3 normal,State=new)
Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::PostMaster::Filter::SystemMonitoring::_LogMessage] SystemMonitoring Mail: Recovered - Host: CMP-SRV-BI-01#015, State: UP, Service: Host
Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_SetIncidentState][Line:484]: Could not find any CI with the name 'CMP-SRV-BI-01#015'.
Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_LinkTicketWithCI][Line:577]: Could not find any CI with the name 'CMP-SRV-BI-01#015'.
Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::PostMaster::FollowUp::Run] FollowUp Article to Ticket [2012043010000056] created (TicketID=12, ArticleID=22). ,
Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 2 email(s) from monitoracao@xxxxx.com.br/200.242.222.edited

--> Configuration

Self->{'SystemMonitoring::LinkTicketWithCI'} = '1';
$Self->{'SystemMonitoring::SetIncidentState'} = '1';
$Self->{'PostMaster::PreFilterModule'}->{'00-SystemMonitoring'} = {
'ArticleType' => 'note-report',
'CloseActionState' => 'closed successful',
'ClosePendingTime' => '172800',
'CloseTicketRegExp' => 'OK|UP',
'DefaultService' => 'Host',
'FreeTextHost' => '1',
'FreeTextService' => '2',
'FreeTextState' => '1',
'FromAddressRegExp' => 'nagios@centreon-localdomain',
'HostRegExp' => '\\s*Host:\\s+(.*)',
'Module' => 'Kernel::System::PostMaster::Filter::SystemMonitoring',
'NewTicketRegExp' => 'CRITICAL|DOWN',
'SenderType' => 'system',
'ServiceRegExp' => '\\s*Service:\\s+(.*)\\s*',
'StateRegExp' => '\\s*State:\\s+(\\S+)'
};

--> Nagios message

***** centreon Notification *****

Type:PROBLEM
Host: CMP-SRV-BI-01
State: DOWN
Address: 10.32.32.1
Info: CRITICAL - Host Unreachable (10.32.32.1)
Date/Time: 30-04-2012

Any sugestions ? thanks