[itsm] few questions about ITSM

2 Oct 2009

      Hy all,
we currently have an instance of otrs::itsm running and we are looking to make some tweaks,
for example:
adding in the answer template the Additionnal ITSM Fields,
       so when we write an answer from OTRS we can as well in the same window put the:
         Repair Start Time:
         Recovery Start Time: 
         Due Date:
adding in the notification emails informations from the Additionnal ITSM Fields.

Anyone have any clue about this ?

Thanks

[itsm] few questions about ITSM

Rachid Zarouali