On Mon, Apr 18, 2011 at 9:54 AM,
<itsm-request@otrs.org> wrote:
Send itsm mailing list submissions to
itsm@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/mailman/listinfo/itsm
or, via email, send a message with subject or body 'help' to
itsm-request@otrs.org
You can reach the person managing the list at
itsm-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of itsm digest..."
Today's Topics:
1. Re: SLA and Service Mandatory (Marius Vaitiekunas)
2. SLA time after ticket reopen (Marius Vaitiekunas)
3. Re: Attachments in CIs (Torsten Thau)
----------------------------------------------------------------------
Message: 1
Date: Sun, 17 Apr 2011 19:14:10 +0300
From: Marius Vaitiekunas <mariusvaitiekunas@gmail.com>
Subject: Re: [itsm] SLA and Service Mandatory
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <BANLkTi=Sj3CsdO8XFXeQz0ECtzxg9J6YmA@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa
<jose.jarpa@sixbell.com.br> wrote:
> It is possible make SLA and Service fields mandatory when creating a
> ticket?. My system is OTRS 3.0.4 and ITSM 3.0
>
>
>
> Best Regards,
>
>
>
> Jose Luis Jarpa P.
>
>
Hello,
Any solution without coding? I can not find these settings in
sysconfig. otrs-3.0.6-itsm-3.0.1
Thank You!
--
mv
------------------------------
Message: 2
Date: Sun, 17 Apr 2011 19:51:37 +0300
From: Marius Vaitiekunas <mariusvaitiekunas@gmail.com>
Subject: [itsm] SLA time after ticket reopen
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <BANLkTi=ezCyrkgf0=0tPazWHXx86DML10w@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Hello,
Is it possible to resume SLA time after ticket reopen? At the moment
SLA time is not even showed.
Thank You!
--
mv
------------------------------
Message: 3
Date: Mon, 18 Apr 2011 10:54:44 +0200
From: Torsten Thau <Torsten.Thau@cape-it.de>
Subject: Re: [itsm] Attachments in CIs
To: itsm@otrs.org
Message-ID: <4DABFC54.7040503@cape-it.de>
Content-Type: text/plain; charset="windows-1252"
Hi Valentin and Rangel,
there's a new version of ITSM-CIAttributeCollection available at OPAR in
which the bug with the missing encode has been fixed.
regards, Torsten Thau
--
Torsten Thau, Dipl. Inform.
** Besuchen Sie uns auf dem LinuxTag in Berlin **
** vom 11.05.2011 - 14.05.2011 **
** Halle 7.2b Stand 136, Lisog/LIVE Kooperationsstand **
c.a.p.e. IT? GmbH - ...cape it easy
Annaberger Str. 240, D-09125 Chemnitz
http://www.cape-it.de
Tel: +49 371 5347 620
Fax: +49 371 5347 625
AG Chemnitz - HRB 23192
Gesch?ftsf?hrung: R.Barth, T.Maier
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 262 bytes
Desc: OpenPGP digital signature
URL: <http://lists.otrs.org/pipermail/itsm/attachments/20110418/41f60bb4/attachment.pgp>
------------------------------
---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
End of itsm Digest, Vol 47, Issue 15
************************************