Hi,

This could be a either that you are not the owner of the ticket, or that you don’t have « rw » rights on the queue.

Could you check that?

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Bastien Leblanc

-----Message d'origine-----
De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de tanww
Envoyé : jeudi 15 janvier 2009 08:10
À : 'OTRS::ITSM User questions and discussions'
Objet : [itsm] why ticket does not have lock and unlock feature

Hi,

I have two tickets that do not have lock and unlock feature.Please advise why is that so? Tks

Best Regards

Eve