YESSSSSS !!!<div><br></div><div>Now I&#39;ll try to find out the difference with mine.</div><div><br></div><div><br></div><div>THANK YOU !</div><div><br></div><div>MV<br><br><div class="gmail_quote">On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar&#39;kov <span dir="ltr">&lt;<a href="mailto:anton.gubarkov@gmail.com">anton.gubarkov@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi, Marco.<br><br>It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB. <br>


<br>You need 2 files (attached).<br>Kernel/System/ITSMConfigItem/XML/Type/Agent.pm<br>Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm<br><br>Let me know your results.<br><br>Regards,<br>Anton.<br><br><div class="gmail_quote">


2010/3/18 Anton Gubar&#39;kov <span dir="ltr">&lt;<a href="mailto:anton.gubarkov@gmail.com" target="_blank">anton.gubarkov@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">


Marco, don&#39;t bother restarting httpd. I haven&#39;t tested this, I&#39;m sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know.<br>AG<br><br>

<div class="gmail_quote">


2010/3/18 Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com" target="_blank">marco.vannini@gmail.com</a>&gt;</span><div><div></div><div><br><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">




mmmh,<div><br></div><div>Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.</div>






<div><br></div><div>I&#39;ll try to make a httpd restart at noon... stay tuned </div><div><br></div><div><br></div><div>Thank you again.</div><div><br></div><div><font color="#888888">MV</font><div><div></div><div>
<br><br><div class="gmail_quote">On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com" target="_blank">marco.vannini@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex"><p>Wonderful...thank you so much. Now i m out of office but i ll report to you asap !</p>
<p></p><blockquote type="cite">Il giorno 17/mar/2010 14:19, &quot;Anton Gubar&amp;apos;kov&quot; &lt;<a href="mailto:anton.gubarkov@gmail.com" target="_blank">anton.gubarkov@gmail.com</a>&gt; ha scritto:<div><br>

<br>Hello, Marco.<br><br>I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked  for you. I will file a bug with proposed fix then.<br>








<br></div><div class="gmail_quote"><div>2010/3/3 Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com" target="_blank">marco.vannini@gmail.com</a>&gt;</span><br></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">







<p><font color="#500050">&gt;<br>&gt; Now I think I&#39;ve found the difference with the ITSMConfigItemLayoutCustomer.pm. Using it, the po...</font></p><div>---------------------------------------------------------------------<br>








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