On item Configuration select the element you want to modify and adjust the description using the modify button, the CMDB will be updated with the new configuration.
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From: itsm-request@otrs.org
To: itsm@otrs.org
Sent: Monday, April 26, 2010 3:59:22 PM GMT -05:00 Colombia
Subject: itsm Digest, Vol 35, Issue 7
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Today's Topics:
1. Re: OTRS-Import/Export Problem (Maria Alejandra Piedra)
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Message: 1
Date: Mon, 26 Apr 2010 20:59:13 +0000
From: Maria Alejandra Piedra
Subject: Re: [itsm] OTRS-Import/Export Problem
To:
Message-ID:
Content-Type: text/plain; charset="iso-8859-1"
Hey there!
Finally got it to work! But just one final question, how do I do to add more than one value to a field.
For instance, I need to add several Hard Disks for a single Server.
Thank you so much for all the help!
Mar?a
Alejandra Piedra
Unidad
de Inform?tica y Sistemas de Informaci?n
IICA
(506) 2216-0171
Alejandra.Piedra@iica.int
From: leonardo.certuche@itconsultores.com.co
Date: Mon, 26 Apr 2010 15:24:32 -0500
To: itsm@otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
Hi Ale,
To build your CSV file you can use an spreadsheet application such as microsoft excel or openoffice calc. There you can put your CI attibutes on each column and once you're done yo can save it as CSV and define if it's separated by "," or ";"
Then you go to the import/export feature and build your import definition accordingly
Best of lucks,
Leonardo Certuche
On 26 April 2010 15:08, Maria Alejandra Piedra wrote:
Ok, getting there!
Basicaly two questions, the first one is, do I have to add the Number in the import file?
And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas?
Thanks and regards
Mar?a
Alejandra Piedra
Unidad
de Inform?tica y Sistemas de Informaci?n
IICA
(506) 2216-0171
Alejandra.Piedra@iica.int
From: nils.leideck@leidex.net
Date: Mon, 26 Apr 2010 21:33:58 +0200
To: itsm@otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem
Hi,
On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:
It goes something like this:
FenixProduction OperationalDellI don't know what Deployment state ID I have to add.
this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file.Please make sure this is configured properly in the import / export definition.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
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