Hi
in the sysconfig, search for "CustomerGroupAlwaysGroups" and remove the
queues that you do not want to expose to customer users.
Howerver all the remaining queues will be visible to all the custom users.
Thanks
John.
On Mon, Sep 21, 2009 at 3:18 AM, Otrs Customer
Hi I'm facing some challenges configuring OTRS. The thing is when the customer user is created it immediately gets the access to the queues which are accessible by any other user on the system - but I don't really want this - I don't want my customers to access for example Junk queue or even Raw queue where all other tickets arrive! etc...I want my customers to access ONLY the queues to which their group has the acces. Is it possible to achieve something like that ? Thanks, Regards, J.B.
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