On Mon, Apr 18, 2011 at 3:02 PM,
<itsm-request@otrs.org> wrote:
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Today's Topics:
1. Re: 1. Re: SLA and Service Mandatory (Yuri Calueto)
(Nils Leideck)
----------------------------------------------------------------------
Message: 1
Date: Mon, 18 Apr 2011 16:02:28 +0200
From: Nils Leideck <nils.leideck@leidex.net>
Subject: Re: [itsm] 1. Re: SLA and Service Mandatory (Yuri Calueto)
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <5CCC74FB-D46C-4D65-9A88-75A48FBA6484@leidex.net>
Content-Type: text/plain; charset="us-ascii"
On 18.04.2011, at 15:49, Jorge Furtado wrote:
> Both become mandatory if you enable this way, because you will not be able to create the ticket without fill these 2 items.
Usually, up to OTRS 3.0.7 and ITSM 3.0.2, the Service and SLA fields are optional, if you just enable the SysConfig option.
What else has been done / installed on your system to make them mandatory?
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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