Hello,

to link configuration items to new tickets, use the “Link” link in the upper left corner (Screenshot):



There, you can link all kinds of config items (and tickets) to new tickets.

Does that help you? Kind regards

Sven Ehret




Von: "Cristian Marchionni" <cristian.marchionni@sistemagroup.it>
An: <itsm@otrs.org>
Datum: 23.10.2009 11:25
Betreff: [itsm] Using Configuration Elements in Ticket Creation
Gesendet von: itsm-bounces@otrs.org





Hi,
I‘m studying otrs and the itsm addons from various months before making it operative but I didn’t found an explanation or example
on how to include the elements of the hardware, computer ecc db in ticket creation.
Is there someone that had this need/issue ?
 
Thanks in advance to all the list for every suggestion,
 
Bye
Cristian Marchionni
 
 
 
Cristian Marchionni

Sistema Nord Srl
Support Tecnico

cristian.marchionni@sistemagroup.it
Tel : +39 721 23604
Fax : +39 721 24609

 
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