Hi Maria,

I have added multiple items. I have created a class called ITSM::ConfigItem::Tools::DB with the items MySQL, Oracle etc… Now when I go to create new config item page, the list appears correctly but as a drop down only. So the user can not choose MySQL AND Oracle, it’s single selection. I would need a multi selection there like in HTML <select multiple="multiple">.

Thank you for your help!

Regards

Petros

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maria Alejandra Piedra
Gesendet: Mittwoch, 10. März 2010 15:41
An: itsm@otrs.org
Betreff: Re: [itsm] Help Needed: Question about configitem classes

Hi Petros

To do this you have to add several values in the following area:

Add Catalog Item:

Catalog Class:

[- \/]

[Add]

You have to select the class you created and then the following will appear

Item Edit:

Catalog Class:	ITSM::ConfigItem::Country
Name:
Functionality:	[- \/]
Valid:	[valid \/]
Comment:

[Submit]

In the name text field, you have to add the values you need.

Hope this clarified your question.

Regards
Maria Alejandra Piedra

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From: p.dolaschjan@virtual-solution.de
To: itsm@otrs.org
Date: Wed, 10 Mar 2010 15:36:56 +0100
Subject: Re: [itsm] Help Needed: Question about configitem classes

Hi Maria,

thank you for your fast answer. I have already created a catalog and it shows up the drop down in the entry page. But it’s just a drop down with single selection. What I need is a multiple selection so that the user can chose multiple items from the list. Is this possible?

Regards,

Petros

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maria Alejandra Piedra
Gesendet: Mittwoch, 10. März 2010 15:31
An: itsm@otrs.org
Betreff: Re: [itsm] Help Needed: Question about configitem classes

Hi Petros

Fehler! Es wurde kein Dateiname angegeben.
For the first question you can go to the General Catalog and create a new Class.
For example if you need to add a list of countries you can add the class ITSM::ConfigItem::Country in the Add Catalog Class:Add a new Catalog Class area.
Next you can add the values by Add Catalog Item to the catalog class.
And lastly, to use this class you have to go to the config item area in the Admin section. Select the config item and click on change, this will prompt a text area where all the fields can be modified.
To add the country field you have to type the following lines:

{
        Key => 'Country',
        Name => 'Country',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::Country',
            Translation => 1,
        },
    },

That would be it!
Hope this can help you.

Regards!
Maria Alejandra Piedra

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From: p.dolaschjan@virtual-solution.de
To: itsm@otrs.org
Date: Wed, 10 Mar 2010 15:18:19 +0100
Subject: [itsm] Help Needed: Question about configitem classes

Hi,

I’m setting up some config item classes for our company for server, software etc. I want to modify the existing classes by adding new fields. Now I have the following questions:

1. Is there a type for select boxes with multiple selection? If yes, which type is it?

2. Is there a way to put a help text on fields? Something like a mouse over giving the user a hint text what to fill in…

Thanks!

Regards

Petros Dolaschjan

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