Ok, tks -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of EXT / CAP GEMINI LEBLANC Bastien Sent: Thursday, January 15, 2009 5:54 PM To: OTRS::ITSM User questions and discussions Subject: [itsm] RE : why ticket does not have lock and unlock feature Hi, This could be a either that you are not the owner of the ticket, or that you dont have « rw » rights on the queue. Could you check that? -------------------------------------------- Bastien Leblanc -----Message d'origine----- De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de tanww Envoyé : jeudi 15 janvier 2009 08:10 À : 'OTRS::ITSM User questions and discussions' Objet : [itsm] why ticket does not have lock and unlock feature Hi, I have two tickets that do not have lock and unlock feature.Please advise why is that so? Tks Best Regards Eve