Hi This is not a problem of the ITSM modules. It's a setup problem of your OTRS framework! Have a look at the error message:
this error appears: Can't locate XML/Parser/Lite.pm in @INC...
The OTRS XML parser module can't find the CPAN module XML::Parser::Lite. I think your <otrs>/Kernel/cpan-lib is incomplete! Have a look in the directory <otrs>/Kernel/cpan-lib/XML/Parser/ and you must find a file named Lite.pm! Make sure that the webserver has permissions to read this file. If you can't find this file, please restore it from a original OTRS Tarball or ZIP file: e.g.: ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Manel Fonte Lestón Gesendet: Montag, 26. Januar 2009 16:06 An: User questions and discussions Betreff: Re: [itsm] ITSM installation: not properly closed tag 'File' Hello! I'm being pressured to finish installing OTRS: ITSM and I do not how to install ITSM. I need help. Does anyone know anything about this error? I would appreciate any help they can provide. Thank you in advance! Manel Fonte Lestón wrote:
I forgot to comment on one thing. All the packages I installed are from the repositories of ubuntu. I have configured the intrepid repositories.
Manel Fonte Lestón wrote:
Hello all! This is my first email, I am a new otsm user.
I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 version. Till now no problem; otrs is installed OK, I can access via web browser. But we want install itsm functionalities. When I try install GeneralCatalog-1.1.3.opm from Package Manager http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bf..., this error appears: Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at /usr/share/otrs//Kernel/System/XML.pm line 1073,
line 91. I installed the package libxml-parser-lite-tree-perl and now comes this error: not properly closed tag 'File'
I have sought information on the internet but I have not managed to find the problem. Can someone help me? Thank you in advance!
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