I have a slightly unrelated issue but similar to Daniel's idea.  I would like to make the Service field required at ticket creation, and I cannot currently see how to do that.  Is it possible or is this too a new requirement?  I am currently running OTRS 2.3.4::ITSM 1.2.3 in production, whilst I upgrade to OTRS 2.4.7 ::ITSM 2.0.2 or 2.1.
 
Best regards,
 
Jim
ITIL Process Manager
NCDOR
919-715-4932
919-696-0056 - cellular
james.burk@dornc.com


>>> Nils Leideck - ITSM <nils.leideck@leidex.net> 8/3/2010 3:12 PM >>>
Hi,

On 02.08.2010, at 17:16, DANIEL D'AGOSTINO wrote:

Hi, currently before saving new tickets and after updating ticket the linking of Configuration Items is not required.
¿Is there any way to make this required?

I am afraid this is not possible with the current standard OTRS or OTRS::ITSM.
Bit this could be a well accepted feature for OTRS::ITSM for OTRS 3.0 or 3.1

Could you please be so kind and create an entry at bugs.otrs.org for this idea!
If you need it urgently you could pst to the dev list at dev@otrs.org or request commercial development at enjoy@otrs.com

Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils..leideck@otrs.com

http://webint.cryptonode.de / a Fractal project



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