On Sat, May 1, 2010 at 1:34 PM,
<itsm-request@otrs.org> wrote:
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1. Re: itsm Digest, Vol 35, Issue 13 (Jorge Furtado)
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Message: 1
Date: Sat, 1 May 2010 13:34:28 +0100
From: Jorge Furtado <jorge.furtado@usaswatteam.com>
Subject: Re: [itsm] itsm Digest, Vol 35, Issue 13
To: itsm@otrs.org
Message-ID:
<v2id89008021005010534x182b8e52sc8ef716008e0d128@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi Marco,
Thanks for the quick reply.
Look, I found the document index.html, and it has all the codes for the
redirection there, but where do I put it ? Inside htttd.conf ?
Regarding the Service & SLA not appearing on the scroll down when creating
the tickets, I don't see the functionality u mentioned in otrs itsm.
Can you describe step by step ?
Regards,
Jorge
On Fri, Apr 30, 2010 at 1:31 PM, <itsm-request@otrs.org> wrote:
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> Today's Topics:
>
> 1. Re: AgentITSMConfigItem Class Problem (Marco Vannini)
> 2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado)
> 3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 30 Apr 2010 14:02:50 +0200
> From: Marco Vannini <marco.vannini@gmail.com>
> Subject: Re: [itsm] AgentITSMConfigItem Class Problem
> To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
> Message-ID:
> <p2n7bd09e661004300502x385ddfd9q1882d5d4cf2f7672@mail.gmail.com>
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>
> Ive upgraded too but I don't have this problem (fast check) on any CI.
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> Message: 2
> Date: Fri, 30 Apr 2010 13:23:01 +0100
> From: Jorge Furtado <jorge.furtado@usaswatteam.com>
> Subject: [itsm] OTRS ITSM - [ Service & SLA not Displayed ]
> To: itsm@otrs.org
> Message-ID:
> <u2od89008021004300523l1c9ca565z37de40795d14a83a@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Good day.
>
> I am having a issue with OTRS ITSM, I have everything configured but I'm
> not
> able to see the on the scroll down menu Service&SLA from ticket generation
> the Services nor SLA.
>
> I went to the Administration panel and inserted some, but still not
> appearing.
>
> Gave a read on the Admin Manual but nothing.
>
> Can someone help me out with this one ?
>
> One more thing, I would like to enable the redirection from
> http://otrs.mydomain.com => http://otrs.mydomain.com/otrs/index.pl I did
> not
> figured out yet how to do it.
>
> I guess are 2 requests,
>
> Thank you.
>
> Jorge
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> Message: 3
> Date: Fri, 30 Apr 2010 14:31:08 +0200
> From: Marco Vannini <marco.vannini@gmail.com>
> Subject: Re: [itsm] OTRS ITSM - [ Service & SLA not Displayed ]
> To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
> Message-ID:
> <t2y7bd09e661004300531xd8bca299habe524fc6713710e@mail.gmail.com>
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>
> For the 2nd try to find index.html
> ($OTRS_HOME/ ./var/httpd/htdocs/index.html) it is an example on how to do
> it
>
> for the 1st. Have you checked Ticket::Type: & Ticket::Service: in Ticket
> ->
> Core::Ticket ?
>
> MV
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