You need to post a note for this. You can post either an internal note
(not visible to customers) or external note (visible to customers via
web interface).
Something HAS happened, or why you want to change the status then?
It's good opportunity to detail why you changed the status.
Regards,
Anton.
2009/5/29 Javier Carrasco
Hi, I nedd a simple way to change the ticket status. I can do it when adding a telephone note and with another tasks, but I need a way to change only the status.
regards
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