
Hi guys, Maybe You will be able to help me or atlas throw me some direction I should forward… Last week I’ve upgraded my OTRS installation from version 4.0.4 to 5.0.10. Since then I have really annoying bug with “change owner” future - everytime I want to change owner of the ticket to someone else (except myself - somehow change owner for me works fine) I’m receiving 500 Internal Server error screen. Apache error log says: Can't locate object method "SendAgentNotification" via package "Kernel::System::Ticket" at /opt/otrs/Custom/Kernel/System/Ticket.pm line 4556.\n Which points me basically to untouched block in Ticket.pm config: # send agent notification $Self->SendAgentNotification( Type => 'OwnerUpdate', RecipientID => $Param{NewUserID}, CustomerMessageParams => { %Param, Body => $Param{Comment} || '', }, TicketID => $Param{TicketID}, UserID => $Param{UserID}, Have You had similar issues or do You have any idea what can be the cause of this? Greetings, Lukasz