Thanks Manuel,

I have downloaded the updated window installer version “otrs-2.2.3-002-win32.exe” as indicated by the link that you have forwarded to me. By applying this update, is it required that I first uninstall previous versions / installations of Apache, CRN & MySQL? I see that the installer doesn’t allow existing services of these applications. I’m worried that I have to redo all my configurations and settings up till now, unless I’m able to back it up and restore it?

Regards,

Hein

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht
Sent: 02 October 2007 11:23
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module

Hi

Please have a lock at:

http://bugs.otrs.org/show_bug.cgi?id=2307

Best regards,

  Manuel Hecht

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18

    http://www.otrs.com/ :: Communication with success!

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 10:14
An: itsm@otrs.org
Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module

Hi,

I’m busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the “ITSMTicket” module via the Package Manager (the opm files are stored locally on my drive), I get the below error:

Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]

Comment: 

Bug Report:    

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct  2 08:00:13 2007

Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename,  content_size, content_type, content, install_status,  create_time, create_by, change_time, change_by) VALUES  ('ITSMTicket',  '1.0.3',  'OTRS GmbH',  'ITSMTicket-1.0.3.xml',  '213', 'text/xml', ?, 'not installed',  current_timestamp, 1, current_timestamp, 1)'

Traceback (16996):

   Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263

   Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565

   Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30

My system is as follows:

MS Server 2003

Apache 2.2.4

MySQL v5.0.37

Perl 5.8.8 build 819

Does someone know how to correct and overcome this? If so, please let me know as I’m very eager to get this application up & running.

Thanks,

HK