I see... That makes sense..
Is there a function to update the user? I saw someone mention an "external
e-mail article" to notify the customer. I will research today and see what
I come up with..
Thanks,
Joshua McDowell
----- Original Message -----
From: "Dumont, Alexandre Jean Michel Pierre"
Hi,
AFAIK of OTRS, customers never get notified of Notes (neither internal, nor external).
With notes, you notify the other "agent" users. Additionaly, if the note is internal, the customer won't even be able to see it (through the web interface) whereas if the note were external, he would be.
Regards,
Alex
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Joshua McDowell Sent: lunes, 10 de noviembre de 2008 20:45 To: OTRS::ITSM User questions and discussions Subject: [itsm] External note nofication notifier notify..
Hello all,
Just curious if anyone has ever gotten " Customer notification " for external notes to work?
Thanks,
Joshua McDowell
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