Hi Sergiusz I think your webserver have no write permissions to the icon directory. Default-Icon-Path: <install-dir>/otrs/var/httpd/htdocs/images/Standard/ Have a lot of fun with your new OTRS::ITSM!! ;-) Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Sergiusz Paprzycki Gesendet: Dienstag, 17. Juli 2007 15:42 An: OTRS::ITSM User questions and discussions Betreff: RE: [itsm] Problems with ITSM installation Hi all, I've solved the problem myself. Looks like the only problem with those modules are the missing icons. I've got them out of CVS (or whatever is in use in OTRS), put them in place and problem messages disappeared. Now I'm trying to find out how the ITSM works ;) Regards, Sergiusz -- Sergiusz Paprzycki | NOC Engineer, Digiweb Ltd. T: 1 890 94 04 04 | E: spaprzycki@digiweb.ie M: +353 86 805 6317 | DIGIWEB: www.digiweb.ie -----Original Message----- From: itsm-bounces@otrs.org on behalf of Sergiusz Paprzycki Sent: Mon 7/16/2007 9:53 AM To: itsm@otrs.org Subject: [itsm] Problems with ITSM installation Hi all, I am really sorry for second message, but Outlook has some strange keyboard shortcut which sometimes sends message when I am trying to paste something. I still don't know what I've pressed ;) I have a problem while I'm trying to install ITSM 1.0.1 on OTRS 2.2.1. I've installed OTRS without any problems. It's running on Debian, however I've installed OTRS from package downloaded from otrs.org instead of from Debian repository. I've followed manual (INSTALL and README.webserver) and OTRS has been successfully installed. Then I've followed ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM to install ITSM. I've chosen the way of installing 3 base packages and then to install other 4 directly from FTP. First 3 base packages have been installed successfully. Then when I've tried to install ITSMService I've got the message: ITSMService 1.0.1 - Package not correctly deployed! You should reinstall the Package again! Then I've tried to change installation method. I've downloaded packages from FTP and I've tried to install them locally. I've got the same message. Only the package (from last 4) which has been successfully installed was ITSMTicket. In Package Manager I can see those messages at present: Info : No Packages or no new Packages in selected Online Repository! Important : ITSMConfigItem 1.0.1 - Package not correctly deployed! You should reinstall the Package again! Important : ITSMLocation 1.0.1 - Package not correctly deployed! You should reinstall the Package again! Important : ITSMService 1.0.1 - Package not correctly deployed! You should reinstall the Package again! Anyone can help me with that? I'll really appreciate that. Thanks in advance. Regards, Sergiusz -- Sergiusz Paprzycki | NOC Engineer, Digiweb Ltd. T: 1 890 94 04 04 | E: spaprzycki@digiweb.ie M: +353 86 805 6317 | DIGIWEB: www.digiweb.ie