Thanks Udo for reply.

But I have different concern. I was wondering is it possible to have a post master filter of changes for example if some one send an email with Change Request number in email subject then system creates a ticket and link this ticket with the change 

this can be useful if the change implementor is third party and when they finish their task   they just simply send email to OTRS with Change number in subject and this email will automatically appended to existing change


-----Ursprüngliche Mitteilung-----
Von: Udo Bretz <udo.bretz@otrs.com>
An: ""\"OTRS:\"" <"OTRS:""@groupware01.otrs.com
Verschickt: Di, 2 Jul 2013 11:25 am
Betreff: Re: [itsm] Automatic creation of ticket when change is created

Hi,

this works out of the box if the ticket has the ticket type "RfC" (can 
be changed or other ticket types can be added in the sysconfig option 
ITSM Change Management -> Core::ITSMChange -> 
"ITSMChange::AddChangeLinkTicketTypes"

But the agent must be in the group "itsm-change". Then a menu link 
(ticket action) "Create Change" will be shown, which will lead you to 
the ChangeAdd-Screen. After Cretaing a change, it will be linked 
automatically with the ticket.

Best regards,
Udo


On 01.07.2013 21:23, Asma Ali wrote:
> Hi I am looking for a way to create a ticket when change is created and
> this ticket should be linked with this change automatically for example
>
> Create an AutoLink between Change and Ticket .when a key User (Change
> Manager) creates a new change then this change should be linked to a
> automatically created ticket.
>
> thanks
>
>
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