Hi,

I've been searching about for an open source cmdb for a while, and I'm also looking to switch to a decent helpdesk/ticketing system.

I've been playing with OTRS for a few weeks and then I see ITSM is released.

Great, I'm keen to get started.
Where do I start ?

Do I define locations first, or services, or computers and hardware ?
It would seem that getting it wrong during design will be something I'll regret.

I need OTRS right now, so I can't wait to learn the nuances of ITSM.
If I deploy OTRS and research ITSM on a separate system, will I be able to add my ITSM to my existing OSTR later ?

Can anyone offer some advice ?

Thanks

Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research