On 18.05.2010, at 17:16, Alexander Halle wrote:
the ticket type named "RfC" is not offered when creating tickets.
This only happens if the ChangeManagement module is installed, after deinstallation "RfC" appears. I assume this is by design.
How is this controlled ? I found no configure option, is this hard coded ? It is not transparent why one ticket type behaves different than the others. There's no difference under "Admin" -> "Type".
You need to have full permissions to the itsm-change group to see the RfC ticket type.
Then you need to have full permissions to itsm-change-builder group to see a new action beside “Link” and “Owner” etc… which does allow you to create a new Change from the given RfC ticket.
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com