Re: [itsm] [SOLVED] via ACL change ticket action list depending on the ticket type

17 Nov 2009

      Colleagues,

I'm sorry for putting my question in a so confused way. I could get the
result I wanted using http://doc.otrs.org/2.4/en/html/c2166.html example
18-2.

It's nowhere mentioned in the docs that any ticket attribute can be used for
matching.
...
$Self->{TicketAcl}->{'ACL-JJRU-00100-Approval'} = {
# match properties
 Properties => {
# current ticket match properties
 Ticket => {
  Type => ['JJRU::Approval']
 }
# return possible options (white list)
 Possible => {
# possible ticket options (white list)
 Ticket => {
  Queue => ['JJRU::MD&D::Regulatory', 'JJRU::MD&D::Accounting',
'JJRU::MD&D::Finance', 'JJRU::MD&D::Planning', 'JJRU::MD&D::Supply Chain'],
  State => ['new', 'open', 'Approved', 'Rejected']
},
# possible action options
 Action => {
  AgentTicketLock => 1,
  AgentTicketZoom => 1,
  AgentTicketClose => 1,
  AgentTicketPending => 0,
  AgentTicketNote => 1,
  AgentTicketHistory => 1,
  AgentTicketPriority => 0,
  AgentTicketFreeText => 0,
  AgentTicketCompose => 0,
  AgentTicketBounce => 0,
  AgentTicketPrint => 1,
  AgentTicketForward => 0,
  AgentTicketMove => 0,
  AgentTicketPrint => 1,
did the trick for me.

Regards,
Anton.

2009/11/17 Michiel Beijen 
...
Hi Anton,
I'm afraid currently we not have anything in place for what you want to
achieve.
It would for an experienced developer probably not be too hard to do some
JavaScript tricks to achieve what you need. What is it you're looking at?
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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On Mon, Nov 16, 2009 at 3:51 PM, Anton Gubar'kov wrote:
...
Hello, colleagues,
Is there a (quick) way to change the list of available actions for a
ticket based on the ticket type?
Regards,
Anton.
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