Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively.<br>Regards,<br>Anton.<br><br><div class="gmail_quote">
2009/1/12 tanww <span dir="ltr">&lt;<a href="mailto:tanww@bii.a-star.edu.sg">tanww@bii.a-star.edu.sg</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">












<div link="blue" vlink="purple" lang="EN-US">

<div>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hi all,</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Do you have any idea as to why I am not be able to see the
ticket I have escalated to the particular group even though I have logged in as
the admin?</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Best Regards</span></font></p>

<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Eve</span></font></p>

</div>

</div>


<br>_______________________________________________<br>
OTRS mailing list: itsm - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/itsm" target="_blank">http://lists.otrs.org/pipermail/itsm</a><br>
To unsubscribe: <a href="http://lists.otrs.org/mailman/listinfo/itsm" target="_blank">http://lists.otrs.org/mailman/listinfo/itsm</a><br>
Support or consulting for your OTRS::ITSM system?<br>
=&gt; <a href="http://www.otrs.com/" target="_blank">http://www.otrs.com/</a><br></blockquote></div><br>