Hi, We are currently running OTRS::ITSM 3.1.4 and are beginning to use the Changes section. We would like to add a custom state in. When I had a look in the admin section I could see the option to add one for a normal ticket but not for a Change. Please let me know if there is any more information that is needed. Kind Regards, Ben Keesing IT Support Administrator 01784480187 MIQ Logistics Limited Unit 1, Alpha Way Thorpe Industrial Park Egham, Surrey TW20 8RZ United Kingdom Email: Ben.Keesing@MIQ.com Website: www.miq.com Newsfeed: www.miq-rss.info Twitter: http://twitter.com/miqlogistics Directions:www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon=x Except as otherwise agreed in writing, signed by a director of MIQ Logistics, all storage, picking and packing services are carried out subject to the United Kingdom Warehousing Association's conditions of contract current at the time of contract (UKWA) and all other services provided by MIQ Logistics are provided subject to the British International Freight Association's standard trading conditions current at the time of contract (BIFA). Hyperlinks to the current UKWA & BIFA conditions are included at the foot of this email. Your attention is specifically drawn to the limitations of liability in respect of loss or damage contained in those conditions. Consequentially, customers should notify their own insurers to ensure that adequate insurance cover is in place in connection with any services provided by MIQ Logistics. http://www.ukwa.org.uk/_files/6-conditions-of-contract-sample-6.pdf http://www.bifa.org/_attachments/Resources/1105_S4.pdf Company Registration Number: 2773769