Hi Tilman This error looks like a bug. Please open a new bug in Bugzilla (bugs.otrs.org). Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Tilman Wittenhorst Gesendet: Donnerstag, 7. Juni 2007 11:21 An: itsm@otrs.org Betreff: [itsm] setting the service with X-OTRS-Service header Hello, I am using otrs::itsm 1.0.0 beta4 on a SLES 10 and have a problem setting the "x-otrs-service"-header using a postmaster filter. When I type the following into the sql-box: SELECT id,name FROM service I get, for example, id "3" and name "pbServiceDesk". In the postmaster filter, I used this id and this name, but I always get the following error: Jun 7 11:14:03 haotrs01 OTRS-PM3-99[16233]: [Error][Kernel::System::Service::ServiceLookup][Line:257]: Need ServiceID or Name! I also tried things like "ServiceID=3" and "Name=pbServiceDesk" in the filter rule, but it didn't work. What's wrong with this? Tilman Wittenhorst - Interne IT - pro|business AG Expo Plaza 1 30539 Hannover Telefon +49 (0)511 / 6 00 66 - 426 Telefax +49 (0)511 / 6 00 66 - 455 probusiness AG - Sitz: Hannover - HRB 58 656 Amtsgericht Hannover - Vorstand: Jens Gogoll (Vorsitzender), Sebastian Kasischke, Rolf Dethlefs - Vorsitzender des Aufsichtsrates: Siegfried Fleischer _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/