Re: [itsm] Export/Import Issues

2 Apr 2008


      Hi,
which otrs and itsm version are you using? i used the installer for otrs 
2.2.6 and itsm 1.0.93 and it works. in OTRS\Perl\site\lib\Text there is 
a CSV_XS.pm file. do you have it there too?
have you checked your otrs system log for errors after trying the export?

best regards Raphael

Snehal Desai schrieb:
...
Hello again,
I did use the Win32 Installer of OTRS, does that mean the CSV_XS is 
already installed? Then, what could my problem be?
Thanks,
Snehal
----- Original Message ----
From: Raphael Matter 
To: ITSM User questions and discussions 
Sent: Wednesday, April 2, 2008 8:41:59 AM
Subject: Re: [itsm] Export/Import Issues
Hej,
as i'm not really into perl i haven't installed it yet, but at
http://www.cpan.org/modules/01modules.index.html you have a (very long)
list of perl modules. there you can download
http://www.cpan.org/authors/id/H/HM/HMBRAND/Text-CSV_XS-0.37.tgz . And
there is a README inside with instructions.
(When you use the Win32 Installer of OTRS the module is already
installed by default)
best regards
Snehal Desai schrieb:
...
Hello Shawn and Raphael,
Thanks for your help. But, where can I find the perl module text to
install and how do I go about installing it?
Thanks again.
Snehal
----- Original Message ----
From: Shawn Beasley mailto:shawn.beasley@otrs.com>
To: ITSM User questions and discussions mailto:itsm@otrs.org>
Sent: Wednesday, April 2, 2008 8:15:52 AM
Subject: Re: [itsm] Export/Import Issues
Hi Snehal,
...
Hi,
The system log revealed, that in my case, the cause for the error was
the missing perl module Text::CSV_XS. Maybe that's the same for you!
Good Eye! Please run the otrs.checkmodules script to see if you have
everything you need to run OTRS :) Raphael, keep up the good community
work.
...
best regards Raphael
Snehal Desai schrieb:
...
Actually mine worked all the way til I hit the export button, when
the error came.
----- Original Message ----
From: Raphael Matter mailto:matterr@googlemail.com
mailto:matterr@googlemail.com>>
To: ITSM User questions and discussions mailto:itsm@otrs.org
mailto:itsm@otrs.org>>
Sent: Tuesday, April 1, 2008 12:32:22 PM
Subject: Re: [itsm] Export/Import Issues
Hi,
I have the same problems - and there already is a ticket in bugzilla
(http://bugs.otrs.org/show_bug.cgi?id=2731).
maybe it's related to the column delimiter of csv.
I made a test installation of otrs on a different machine and export
works there - and in the working installation of otrs I can 
choose the
csv delimiter in step 3 of the import management.
but in the bad otrs installation it doesn't ask me for the 
delimiter in
step 3. so the problem should be there somewhere!
best regards, raphael
Snehal Desai schrieb:
...
Hello,
I can't seem to export my inventory data. This is just some sample
data I put in since we are in the testing phase. I'm using the
Import/Export Package but it give me the following error.
Error: Error occurred. Export impossible!
Comment:    > Bug Report:    >
Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon
Mar
31 16:36:45 2008
Message: Error occurred. Export impossible!
Traceback (5180):
   Module: Kernel::Modules::AdminImportExport::Run (v1.17) 
Line: 1234
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) 
Line: 670
   Module:
ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
...
...
...
...
(v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81)
Line: 169
...
...
...
...
Module: ModPerl::Registry::handler (v1.99) Line: 30
Any clues?
Thanks.

...
...

...
...
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--
Shawn Beasley
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