23 Jan
2009
23 Jan
'09
10:13 a.m.
Hi, I think you need to activate the options : Customer Move Notify: Customer State Notify: Customer Owner Notify: In QueueManagement. Regards, -------------------------------------------- Bastien Leblanc -----Message d'origine----- De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de tanww Envoyé : vendredi 23 janvier 2009 09:36 À : 'OTRS::ITSM User questions and discussions' Objet : [itsm] Notification Issue Hi all, If that say a engineer add note to a ticket how, can I start the service of addnote notification to admin? Best Regards Eve