Sent out? What do you mean? Who creates the support ticket in your case? Please supply more information.... currently I'm not very sure what it is you are trying to accomplish.
Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Thu, Jul 23, 2009 at 17:53, boonyam lim boonyamlim@yahoo.com wrote:
Hi All
After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ?
--- On *Tue, 7/21/09, Michiel Beijen michiel@beefreeit.nl* wrote:
From: Michiel Beijen michiel@beefreeit.nl Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Date: Tuesday, July 21, 2009, 9:04 PM
Hi Boonyam Lim,
For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information.
After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes.
HTH,
Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Tue, Jul 21, 2009 at 09:24, boonyam lim <boonyamlim@yahoo.comhttp://us.mc431.mail.yahoo.com/mc/compose?to=boonyamlim@yahoo.com
wrote:
Hi
i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?
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