Hi,

When i open a ticket whith Email New, i’ve the possibility to define the priority.

But when i define this priority on my ticket, the priority insert in the priority define with the matrix ( Criticity on Services and default impact).

Can i add the field criticity and impact in Email New and remove Criticity field ?

Tanks by advance for your reply.

Cordialement,

Marc GUYARD

Ingénieur Exploitation Client

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Pôle Services Managés

tel. +33 1 64536640

mob. +33 6 83826501
m.guyard@orange-ftgroup.com
Network Integration Services, 24 rue Emile Baudot - 91120 PALAISEAU - France
www.orange-business.com