Hi.
Trying to install OTRS+ITSM on postgres 7.4 . And i got following errors:
1. When installing any package of ITSM in syslog - "No such package
"
2. When installing packages - some of them try to insert into
general_catalog dublicates -
Like that: OTRS-CGI-10[12039]:
[Error][Kernel::System::Package::PackageInstall][Line:601]: ERROR:
duplicate key violates unique constraint
"general_catalog_general_catalog_class_key" , SQL: 'INSERT INTO
general_catalog (general_catalog_class, name, valid_id, create_time,
create_by, change_time, change_by) VALUES ('ITSM::Core::Impact',
'5 very high', 1, '2007-11-20 15:50:29', 1, '2007-11-20 15:50:29', 1)'
3. When trying to add service , got error:
[Error][Kernel::System::Service::ServiceAdd][Line:393]: ERROR: column
"type_id" of relation "service" does not exist , SQL: 'INSERT INTO
service (name, valid_id, comments, create_time, create_by, change_time,
change_by, type_id, criticality_id) VALUES ('Mobicont', 1, '',
current_timestamp, 2, current_timestamp, 2, 47, 15)'
There is no such column "type_id", name of existing column is "id".
And the questions. What i'm doing wrong? Or this is known errors? :)
Thx!
--
Best regards ,
Andrey Feldman
