Hi all,<div><br></div><div>I remember a time where Shawn produced some OTRS video demo usage. Just to have the right words trying to explain that to people interested, shouldn&#39;t be possibile to have one/some on change management ?</div>

<div><br></div><div><br></div><div>Thanks in advance.</div><div><br></div><div>Marco Vannini</div><div><br></div>