Hi, I'm having difficult times trying to get notifications when a ticket is created, bloqued and closed. In fact, I get notifications when the ticket is closed. I've created a notification and selected *all *"Recipient Groups", "Recipient Agents", "Priorities", "Queues", "Block" and "Type". Then I selected the Event "TicketStateUpdate" and Status "Closed with workaround", "Closed successful" and "Closed unsucessful". This notification works! Then I created another notification with the same options except status (in this case, "open", "new", "pending reminder", "pending auto close+" and "pending auto close-"). This notification does not work! What am I doing wrong ? *Christian Guerreiro* http://blog.tecnologiaqueinteressa.com http://lattes.cnpq.br/8707505054074264 *COBIT 4.1 & ITIL v3 Foundations Certified** MCSA, Certified Linux Instructor* "Não adianta olhar pro céu, com muita fé e pouca luta" - Gabriel, O Pensador [image: Tecnologia que interessa!]http://feeds.feedburner.com/%7Er/TecnologiaQueInteressa/%7E6/2 ↑ Grab this Headline Animatorhttp://www.feedburner.com/fb/a/headlineanimator/install?id=1673257&w=2