RE: [itsm] Config Item

Hi, I'm sorry, I have effectively the "New" button in the top menu. It was a mistake. I have not seen it. Soory, it was no problem... :S Thanks Regards Mike -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Raphael Matter Sent: mardi 8 avril 2008 11:07 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Config Item hi, if you have the 1.0.6 version it shouldn't be a problem of group permissions. if you have clicked the "config item" button, there should appear a yellow star icon in the topmenu on the left for "new" as you can see in the demo at http://itsm-demo.otrs.com/otrs/index.pl?Action=Login&User=admin&Password =otrs123 if there is no new-icon, i would assume there is sth. wrong in your installation. best regards Raphael 2008/4/8, Brunier, Mikael :

Ok so, I'm on the 1.0.6 version, and yes I have the "Config Item" button in the top menu. Is it possible to add item in ?

Regards

Mike

-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Raphael Matter

Sent: mardi 8 avril 2008 10:43 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Config Item

hi,

do you have an "config item" button in the topmenu?

you haven't said which itsm version you are using! itsm groups first

came in 1.1.0 beta1.

best regards Raphael

2008/4/8, Brunier, Mikael :

...

Hi,

It solve not my problem, because I have no "New" button and I have

no

...

itsm group... Is it ok if I create an itsm group as another ? I try this now.

Regards

Mike

-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf > Of Raphael Matter > Sent: lundi 7 avril 2008 19:19 > To: ITSM User questions and discussions > Subject: Re: [itsm] Config

Item > > Hi, > > I'm not sure I understand your problem correctly.

...

If you want to add a computer to the database you choose "Config Item" in the top-menu. Then New > Computer. If you don't see an icon for "Config Item" in your top menu, you probably haven't configured the permissions. Go to the admin area, chosse "users <-> groups" and make sure your user is in the itsm groups. Does that solve your problem?

best regards Raphael

Brunier, Mikael schrieb:

...

Hello,

I have seen that's it's possible to manage computers park with ITSMConfigItem, but I don't know how add computers in the base. Somebody can help me ?

Thanks

Regards Mike

----------------------------------------------------------------------

...

...

--

_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

---

OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system?

...

http://www.otrs.com/

_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system?

...

http://www.otrs.com/

_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/