Hi Christoph,
We have been testing OTRS::ITSM for quite a while, and now we want to go live. So here are my two questions: Is it possible to install the ITSM modules without a downtime into the running system?
There should be no outage. If done properly, and the system does not crash, but they are just computers. :)
Is it possible to uninstall the ITSM components to get back to the standard OTRS?
The DB will remain modifyed, but other than that you can return to normal operations.
(Certainly everything is backed up)
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