Ok, getting there! Basicaly two questions, the first one is, do I have to add the Number in the import file? And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.int From: nils.leideck@leidex.net Date: Mon, 26 Apr 2010 21:33:58 +0200 To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem Hi, On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:It goes something like this: FenixProduction OperationalDellI don't know what Deployment state ID I have to add. this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file.Please make sure this is configured properly in the import / export definition. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project _________________________________________________________________ The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. http://www.windowslive.com/campaign/thenewbusy?tile=multicalendar&ocid=PID28...