2009/8/3 boonyam lim <boonyamlim@yahoo.com>

Hi Expert

The below display the right panel of OTRS, may i know which action will actual update the time ? i.e. if i do a Note at first time response of ticket, would it stop clocking on response time

First Response Time:
-20 minutes
03/08/2009 16:08

Update Time:
-20 minutes
03/08/2009 16:08

Solution Time:
-20 minutes
03/08/2009 16:08

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