Fri Oct 24 10:44:39 2008] [error] [client 24.45.12.26] [Fri Oct 24 10:44:39 2008] customer.pl: Use of uninitialized value in substitution (s///) at (eval 19) line 23., referer: http://ip.ad.dd.yy/otrs/customer.pl Has anyone ever seen this error? I caught this in the Apache error logs, I have yet to see a log from OTRS.. :/ Joshua McDowell ----- Original Message ----- From: Joshua McDowell To: OTRS::ITSM User questions and discussions Sent: Friday, October 24, 2008 10:36 AM Subject: [itsm] ITSM looping notifiers.. Just curious if anyone else has had any issues with looping notifiers? In a nutshell this is what is happening. I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes. There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications. Anyone else have this problem? I would think this would be considered a bug. Joshua McDowell ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/