I have a fresh install of OTRS and I am getting inconsistent errors creating tickets. 9 out of 10 tries I am getting the error listed below when creating a ticket. I believe I have set the permissions correctly. Any ideas?

 

Tue Dec 4 20:45:18 2007

error

OTRS-CGI-09

Can't write /var/log/otrs/TicketCounter.log: Permission denied

Tue Dec 4 20:45:18 2007

notice

OTRS-CGI-09

Tn (2007120409000012) exists! Creating a new one.