Hi all
 
I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ?
 
Pending Date (for pending* states): / / - :
 
Due Date:   / / - :


--- On Wed, 5/20/09, boonyam lim <boonyamlim@yahoo.com> wrote:

From: boonyam lim <boonyamlim@yahoo.com>
Subject: [itsm] pending date & due date
To: itsm@otrs.org
Date: Wednesday, May 20, 2009, 12:34 AM

Hi all
 
I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ?
 
Pending Date (for pending* states): / / - :
 
Due Date:   / / - :


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