Hi,
After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules, i had try remove and re-add groups permission, but i am still not seeing ITSM option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
On Mon, Jul 18, 2011 at 3:38 PM, Rangel Perez Sardinha < rangel@ezvoice.com.br> wrote:
Hi,
After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules, i had try remove and re-add groups permission, but i am still not seeing ITSM option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Regards,
Hi, Try to set file permissions and restart apache.
Thank u MArius, but still not working. New ideas? Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
On 18/07/2011, at 09:41, Marius Vaitiekunas wrote:
On Mon, Jul 18, 2011 at 3:38 PM, Rangel Perez Sardinha rangel@ezvoice.com.br wrote: Hi,
After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules, i had try remove and re-add groups permission, but i am still not seeing ITSM option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Regards,
Hi, Try to set file permissions and restart apache.
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
On Mon, Jul 18, 2011 at 3:54 PM, Rangel Perez Sardinha < rangel@ezvoice.com.br> wrote:
Thank u MArius, but still not working. New ideas?
I had some strange issues similiar to your's when upgrading ITSM packages. Now i am upgrading like that: - set file permissions - restart apache - install one of itsm packages (GeneralCatalog, this one must be the first) - again set file permissions - again restart apache - install another itsm package (ITSMCore, this one must be the second) ...
This looks strange, but it works.. By the way I use gentoo linux and source install of otrs. If you are using one of rpm distros and use rpm install, things are different.
We have got similar problem as you After changing schema (in user options) the icons come back
Regards Piotr
Dnia 18.07.2011 o 14:54, Rangel Perez Sardinha
rangel@ezvoice.com.br napisał(a):
Thank u MArius, but still not working. New ideas?
Regards,
Rangel Perez Sardinha
Projects\Support Analyst
Unidade - RPO
* rangel@ezvoice.com.br
(+55 (16) 3515-5800
(+55 (16) 3515-5807
(+55 (11) 3130-9800
(+55 (16) 9287-4445
I am not finding the schema option, where it is located?
Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
On 18/07/2011, at 10:10, Piotr Bartoszuk wrote:
We have got similar problem as you After changing schema (in user options) the icons come back
Regards Piotr
Dnia 18.07.2011 o 14:54, Rangel Perez Sardinha rangel@ezvoice.com.br napisał(a):
Thank u MArius, but still not working. New ideas? Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO
- rangel@ezvoice.com.br
(+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
After reinstall the ITSM core the modules came back. Thank you all.
Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
On 18/07/2011, at 10:10, Piotr Bartoszuk wrote:
We have got similar problem as you After changing schema (in user options) the icons come back
Regards Piotr
Dnia 18.07.2011 o 14:54, Rangel Perez Sardinha rangel@ezvoice.com.br napisał(a):
Thank u MArius, but still not working. New ideas? Regards,
Rangel Perez Sardinha Projects\Support Analyst
Unidade - RPO
- rangel@ezvoice.com.br
(+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
participants (3)
-
Marius Vaitiekunas -
Piotr Bartoszuk -
Rangel Perez Sardinha