ITSM 1.0.3 - error installing ITSMTicket module
Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the "ITSMTicket" module via the Package Manager (the opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2 08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3', 'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me know as I'm very eager to get this application up & running.
Thanks,
HK
Hi
Please have a lock at:
http://bugs.otrs.org/show_bug.cgi?id=2307
Best regards,
Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
http://www.otrs.com/ :: Communication with success!
Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Hein Koorts Gesendet: Dienstag, 2. Oktober 2007 10:14 An: itsm@otrs.org Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the "ITSMTicket" module via the Package Manager (the opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2 08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3', 'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_index _2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me know as I'm very eager to get this application up & running.
Thanks,
HK
participants (2)
-
Hein Koorts -
Manuel Hecht