Have you activated the customer group functionality? The quickest way to get help is to
send a support package using the support module (available via FTP [
] or per Package Manager - if not pre-installed) to
OTRS AG or a community resource. The customer group function can be deadly here, as well
as some other minor settings.
On Mar 24, 2011, at 18:32 , James Burk wrote:
Hello. I am exploring the possibility of opening my
ITSM system to our customers to allow them to create their own tickets and not have to
call the Service Desk. I can log in as a customer and my customized ticket types appear,
but none of my Services or Queues can be selected. I'm sure there is some simple
setting(s) I have missed but I've looked everywhere I can think of to activate these.
Can someone point me in the right direction, please?