Mass adding service<->customers mappings

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, Currently, I have to add a customer to the service<->customer mappings so when a ticket is created for him/her, the dropdown menus reflect some services and SLA for the ticket. How can I manage to set some default service<->customers mappings so a bunch of users can all open tickets on a common service such as the mail service? Thanks for your time, Jose -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklpWxgACgkQUWAsjQBcO4JfeACdFC3AuRVxoOwAgx2K6MuRYrta O9QAnRnOMiTFeWJEPwVl1mNh1Cij3Kv9 =UPv+ -----END PGP SIGNATURE-----

Hi José, in the admin menu, in [ Customer Users <-> Services ] there is an edit button, where you can edit the default services. Best regards, Udo José Miguel Parrella Romero wrote:
Hello,
Currently, I have to add a customer to the service<->customer mappings so when a ticket is created for him/her, the dropdown menus reflect some services and SLA for the ticket.
How can I manage to set some default service<->customers mappings so a bunch of users can all open tickets on a common service such as the mail service?
Thanks for your time, Jose
OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Udo Bretz escribió:
Hi José,
in the admin menu, in [ Customer Users <-> Services ] there is an edit button, where you can edit the default services.
Udo: excellent!. It works quite nicely. Thanks, Jose. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklsDvcACgkQUWAsjQBcO4I7qACfToJYATwpZygZKX5uUsJgyNKU 5ygAn1zaZeusO3Id3EgvFTc35FFxvTcZ =u4L4 -----END PGP SIGNATURE-----
participants (2)
-
José Miguel Parrella Romero
-
Udo Bretz