Hi Paul, On Thu, Nov 29, 2007 at 01:34:10PM +0100, Paul Rhein wrote:

Base: otrs 2.2.4. and the itsm 1.0.4 modules. I am preparing a presentation of the ITSM features in OTRS. I would like to create tickets in phone view and use the service field to assign them to a service. Digging the archives I found an entry where it says, that to do so, I first need to create the services and link them to customers. I added 'services' in the GUI, and changes to the LinkedObject2Services.xml file to have 'customers' as possible partners and added some 'link types' too. So far so good but now otrs complains about the missing files '../LinkedObject2/Customer.pm', so I wondered if need to code all those files to be able to link customers to services ? Has somebody done this before ? Do I miss a crucial point ? Is there a howto ?

You can services and customers without any modifications to the systems or extra configuration necesary. Just use the "Customer Users <-> Services" modul in the admin area of OTRS (Admin -> Customer Users <-> Services).

Paul

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