Strange error (or lack thereof) in adding Config Items.
Hi. I am working on setting up an OTRS installation here. Currently, I am doing testing to see if everything works as expected. There are a few quirks that I probably will get around by myself, but there is one I just can't seem to work out. Whenever I og to "Config Item", and try to create a new one, my browser tries to download an empty file named index.pl. Everything else seems OK, I even have a couple of config items in the database, as they were entered before an upgrade that probably broke this function. Versions I use, include: OTRS 2.4.7 ITSM 2.0.3 CiCS 3.1.6 CiCS-ITSM 2.1.6 They were all upgraded yesterday, but I am not entirely sure when this problem started. Now, I suspect the upgrade to have caused the problem. Since this is not a production environment, I suppose I could reinstall ITSM and other modules, but I am actually more interested in finding the cause or a solution without reinstalling the modules, so I can avoid or fix the problem at a later stage, should it resurface. Any good ideas? MVh, Audun Einangen
Hello,
Have you seen your apache logs? Please check this thread
http://forums.otrs.org/viewtopic.php?f=81&t=4501 and this bug report
http://bugs.otrs.org/show_bug.cgi?id=5338
Leonardo Certuche
www.itconsultores.com.co
On 20 July 2010 02:59, Audun Einangen
Hi.
I am working on setting up an OTRS installation here. Currently, I am doing testing to see if everything works as expected. There are a few quirks that I probably will get around by myself, but there is one I just can’t seem to work out.
Whenever I og to ”Config Item”, and try to create a new one, my browser tries to download an empty file named index.pl. Everything else seems OK, I even have a couple of config items in the database, as they were entered before an upgrade that probably broke this function.
Versions I use, include:
OTRS 2.4.7
ITSM 2.0.3
CiCS 3.1.6
CiCS-ITSM 2.1.6
They were all upgraded yesterday, but I am not entirely sure when this problem started.
Now, I suspect the upgrade to have caused the problem. Since this is not a production environment, I suppose I could reinstall ITSM and other modules, but I am actually more interested in finding the cause or a solution without reinstalling the modules, so I can avoid or fix the problem at a later stage, should it resurface.
Any good ideas?
MVh,
Audun Einangen
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Hi again.
Apache logs doesn't say anything. Normal entry in access_log, and nothing at all in error_log.
Besides, we only see this problem on that particular page of OTRS (http://<server>/otrs/index.pl?Action=AgentITSMConfigItemAdd http://%3cserver%3e/otrs/index.pl?Action=AgentITSMConfigItemAdd ). Seems to be working perfectly in other parts of the system, which tells me it probably has nothing to do with Perl or Apache.
I suspect the cause is the CiCS extension that we have installed, although I am not really sure at this point.
Mvh,
Audun.
Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Leonardo Certuche
Sendt: 20. juli 2010 12:31
Til: OTRS::ITSM User questions and discussions
Emne: Re: [itsm] Strange error (or lack thereof) in adding Config Items.
Hello,
Have you seen your apache logs? Please check this thread http://forums.otrs.org/viewtopic.php?f=81&t=4501 and this bug report http://bugs.otrs.org/show_bug.cgi?id=5338
Leonardo Certuche
www.itconsultores.com.co
On 20 July 2010 02:59, Audun Einangen
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